+41 44 269 44 44 Tripadvisor

A

The room has Swiss and European sockets. Adaptors for other countries are available from reception.
An extra bed (complete with a full set of bedding) and including the Swiss breakfast buffet is charged at CHF 60.00 per person per night.
We are happy to organise a transfer to the airport for you. Please make your reservation 24 hours in advance. There is a charge for the airport transfer. Alternatively, you can take the train, tram or a taxi

Your hotel room will be ready for you from 2.00 p.m. (also earlier on request)

B

On request, we will be happy to prepare a baby bed in your room free of charge.
Various banks are located near us. Opening hours: Mon - Fri 9.00 a.m. – 4.00 p.m. The nearest ATMs are located on Limmatquai.
You can obtain a bathrobe on request. Please contact reception.
You can get an extra blanket or pillow on request. Please contact reception regarding this.
A bottle opener can be found in the minibar.
Our Swiss breakfast buffet is available to you from 7.00 a.m. – 10.00 a.m. Mon to Fri and from 7:30 a.m. – 10:45 a.m. on Sat and Sun in the "Walliser Keller" restaurant. If it is not possible for you to take breakfast at the specified times, please speak to us by 10 p.m. on the previous evening so that we can provide you with a separate breakfast if necessary.
Banks offer you the best exchange rates. You will find a bureau de change counter (open daily from 6.30 a.m. – 9.30 p.m.) at the main train station.

C

To contact a different room, please dial the corresponding room number.
We will be happy to provide you with information about possible reservations of hire cars at reception.
Our parking spaces can be accessed 24 hours a day and are available on request for a fee of CHF 30.00 per night. Please contact reception for further information.
Children under 12 years of age stay in one of the available beds in their parents' room free of charge. An additional bed will incur a charge.
These can be obtained from reception on request.
The coffee and tea service is available in your room free of charge.
You may use our laptop in the lobby free of charge. (on request at reception)
In addition to cash payments, we accept the following methods of payment: Maestro, Postcard (Switzerland), American Express, CUP, Diners, Euro/MasterCard, JCB, Visa and V-Pay.

D

We ask you to vacate the room by 11.00 a.m. at the latest. (later departure on request)
Should you need a doctor, please contact reception. Main station: Bahnhofplatz 15, Mon – Sun 7.00 a.m. – 10.00 p.m., Tel. no.: 0 044 215 44 44 University Hospital: Rämistrasse 100, daily, 24 hrs, Tel. no.: 0 044 255 11 11
Please display the sign provided on the outside of your room door if you do not wish to be disturbed or if your room is not to be cleaned. If the "Do not disturb" sign is still hanging on the door after 2.00 p.m., the room will not be cleaned until the following day.
The water from the taps in our rooms is of drinkable quality. It is perfectly safe for you to drink.

E

The 4 socket combinations (Switzerland 2, Europe and the UK) have permanent power.
In case of an emergency, please inform reception. For general emergency numbers, call:
Emergency police service: 0 117
Emergency fire service: 0 118
Emergency ambulance service: 0 144
The emergency exits are signposted and are shown on the escape plan on the door of your room.
In case of fire, please take note of the plan of escape routes on the door of your room as well as the emergency exit signs in the corridors.
You have many different options for excursions in our region. You can find brochures at reception. We will be happy to advise and assist you with the planning and reservation of your excursions. Bookings can only be paid for in cash.
Daily from 5.00 a.m. until 7.30 a.m. at reception with coffee, fruit, fruit juice and croissants

F

On request, we can provide you with a fan for the duration of your stay free of charge. Please contact reception.
The hotel has a fire alarm system. In the event of a fire, you should remain calm and leave the hotel immediately. The escape routes and emergency exits are indicated by corresponding signs. A fire extinguisher can be found on each floor. In the event of fire, the elevator must not be used. An escape plan is located on room doors. Please familiarise yourself with this on the day of your arrival. In case of fire, please call the fire emergency number 0118.

H

The hairdryer is in the bathroom.

I

Ice cubes can be ordered in the restaurant or at reception free of charge.
We provide free Wi-Fi Internet access to you throughout the building. You can also access the Internet directly through the television set/Smart TV. If you experience problems, please contact reception.
You can obtain an iron and an ironing board from reception free of charge.
What could we do even better? We are pleased to receive your evaluation at www.bwfeedback.com. This is the only way for us to get better every day. Thank you very much for your support!

K

There is a kettle in every room. Please use it solely for heating water. Failure to observe this instruction will result in a charge of CHF 100.00.

L

Laundry that is left with reception before 8.30 a.m. will be given back to you by 6.30 p.m. the same day. You will find a laundry bag with the corresponding price list in your room.
You can deposit your luggage free of charge at our reception from 7.00 a.m. – 10.00 a.m.

M

We will keep your messages, letters and telephone calls at reception for you. You are welcome to have e-mails sent to our address at: info@zurcherhof.ch. We will then forward these e-mails to you.
The drinks available in the minibar at the beginning of your stay are free of charge (for the duration of your stay). A selection of other drinks and snacks can be purchased from reception 24 hours a day.

N

You will find a selection of newspapers in our lobby and in the "Walliser Keller" restaurant that you are welcome to borrow free of charge.

P

We kindly request that you pay the costs of your stay by 11.00 a.m. on the day of your departure at the latest. In addition to cash payments, we accept the following methods of payment: Maestro, Postcard (Switzerland), American Express, CUP, Diners, Euro/MasterCard, JCB, Visa and V-Pay.
Main station: Bahnhofplatz 15, open Mon – Sun 7.00 a.m. – 12.00 midnight, Tel. no.: 0 044 225 42 42 Central: Stampfenbachstrasse 7, open Mon – Fri 7.45 a.m. – 6.45 p.m., Tel. no.: 0 044 252 44 20
Printing and photocopying are available for a charge at reception from 7.00 a.m. to 10.00 p.m.

R

Radio programmes can be received via the television. See the list of channels for TV/Radio.
Our reception staff will be happy to help you.
The station is approximately 500 m from the hotel. You can get there easily on foot in approximately 7 minutes, or by taxi in 2-3 minutes. Our staff at reception will be happy to order a taxi for you.
The reception is available for you 24 hours a day.
Our "Walliser Keller" restaurant is open at the following times:
Breakfast buffet: Mon-Fri 7.00 a.m. – 10.00 a.m. / Sat + Sun 7.30 a.m. – 10.45 a.m.
Lunch and Dinner: (Mon - Fri) 11.30 a.m. – 1.15 p.m. and 5.15 p.m. – 11.00 p.m.
Sat/Sun (Oct to Feb): 5.15 p.m. – 11.00 p.m. (kitchen open until 9.45 p.m.)
Table reservations can be taken at the reception.
Please use your key card to activate the lights in your room. We ask that you return your key card to reception on the day of your departure.
Fast and free of charge, we will place a booking for you in all Best Western Hotels around the world.

S

Your room has its own safe. We kindly ask you to keep cash, jewellery and valuables of all kinds in this safe. The hotel management accepts no liability for your valuables.
Toothbrushes, toothpaste, disposable razors, shaving foam, a comb, sewing kit and sanitary products for women are available from reception free of charge.
A shoehorn is available for your use in your room. You can also purchase one at reception.
Please note that we are a non-smoking hotel. Smoking in the hotel, in the rooms and on the balconies is strictly forbidden. Failure to observe this rule will result in you being issued with a cleaning charge of CHF 200.00.
You can of course get various snacks and drinks in our "Walliser Keller" restaurant. On request, we are happy to provide a small selection of snacks in the form of room service. Please contact reception using the extension number 1.
You can buy stamps at reception.

T

If you need a taxi, please contact reception.
Before dialling the area code, please dial "0" to access the public telephone network. To call another room, please call the corresponding room number.
Our staff at reception are happy to assist you with reserving concert or theatre tickets.
If you need new towels, turn the card in the bathroom to "Change please". Our chamber maids will ensure that your room is clean and tidy every day and are on hand to meet your needs. We offer this service to you from 7.00 a.m. – 2.00 p.m.
The TV receives over 100 channels. You will find the detailed list of channels in the TV menu. As a Smart TV, it also allows you direct access to the Internet.
Umbrellas can be borrowed from reception free of charge or can be purchased.

W

Please contact reception if you would like a wake-up call. Alternatively, you can also set an alarm on your TV.
We thank you for your visit and wish you a pleasant stay with us. BEST WESTERN PLUS Hotel Zürcherhof The Management

Zähringerstrasse 21
Zürich, 8001, Schweiz

+41 44 269 44 44
info@zurcherhof.ch

Zürcherhof